FAQ

Q: How long does it take to ship my order?

A: We process and ship orders on Mondays, Wednesdays, and Fridays before 6 PM EST. Processing typically takes 2-3 business days, with delivery times depending on your location.

Q: Do you ship internationally?

A: Yes! International customers are responsible for any duties, VAT, or taxes upon delivery.

Q: What about preorders?

A: Preorders will have an estimated ship date on the product page. Orders containing preorder items will ship together once your preorder is ready, typically within 2-4 weeks.

Q: Do you accept returns or exchanges?

A: Due to the nature of our small-batch drops and hygiene reasons, all sales are final. If there’s an issue with your order, please email us within 3 days of delivery.

Q: Can I cancel my order?

A: Orders cannot be canceled once placed, but email us ASAP if there’s an error.

Q: Do you sell books?

A: We do not sell books, but we create bookish accessories for readers to enhance your reading life.

Q: How can I contact you?

A: Email [your email] or DM us @offthestrapco anytime.